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Frequently Asked Questions

What can I have engraved on a product?
  • Please refer to the "Product Options" descriptions for specific details of what each product can accommodate for engraving.
Font Styles?
  • You will notice font styles do vary from product to product.  Some products have a selection of font choices and some do not.
How do I request multiple items with different engraving?
  • You can add the first item to the shopping cart and then press the "Keep Shopping" selection.  This will allow you to add another of the same or different item.  You can repeat this until all of the items are in the shopping cart at which point you can check out.
What is a Three Letter Monogram?
  • The three letter monogram is considered the standard format for a monogram.  Traditional three letter monograms include the initials of the person's first name, last name and middle initial. The monogram is produced in this order, reading left to right.  The last name initial is centered and made larger than the initials on each side.
  • For example, Adam Baker Cooper would be entered A C B on his order and the monogram would appear ACB
  • If you would like a monogram, please clearly specify "Monogram" during the personalization selection in the "Select Options" section.  Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial.  We will not change the order of the initials.
Can I add a logo to an item?
  • On most items, yes you can.  We would need you to email us the logo in EPS format.  Please include the item number and quantity and we will get back to you within one day with a quote for your order or a request for more information.
What shipping methods do you offer?
  • We use UPS for most orders.  You can choose UPS Ground, 3 Day, 2 Day and Next Day Air.  Orders over $150.00 we provide free Ground Shipping
How long do items normally take to ship?
  • Items normally ship in 3 to 5 business days.  We do have to occasionally order items in from our wholesalers.  If you have a specific date you need an item by, please note that in the comments section of the checkout page.
Will I be notified if an item is back ordered?
  • If an item you ordered won't ship out within one week, we will notify you, otherwise, we'll ship out your order as soon as possibly. If you have a specific you need an item in hand by, please note that in the comments section of the checkout page.
Can I return an engraved or personalized item?
  • Items that have been engraved or personalized as requested are not returnable or exchangeable.  If we made an error in the engraving or personalization, we will replace the incorrect item.
Will I receive a tracking number when my order ships?
  • Yes, you will receive a tracking number when your order ships.  You can also check the status of orders from the "Order Status" section on the Home Page.